Budiyanti, H., Patiro, S. P. S., Djajadi, M., & Astuty, S. (2020). Does Service Quality in Education and Training Process Matters? Study of Government’s Human Resource Agencies in Indonesia. Journal on Efficiency and Responsibility in Education and Science, 13(1), 41–55. https://doi.org/10.7160/eriesj.2020.130104