LEONNARD, . . Exploring The Relationship among E-Service Quality, E-Trust, E-Satisfaction and Loyalty at Higher Education Institutions. Journal on Efficiency and Responsibility in Education and Science, [S. l.], v. 12, n. 4, p. 103–110, 2019. DOI: 10.7160/eriesj.2019.120401. Disponível em: https://www.eriesjournal.com/index.php/eries/article/view/252. Acesso em: 23 sep. 2021.