Budiyanti, H., Patiro, S. P. S., Djajadi, M. and Astuty, S. (2020) ’Does Service Quality in Education and Training Process Matters? Study of Government’s Human Resource Agencies in Indonesia’, Journal on Efficiency and Responsibility in Education and Science, vol. 13, no. 1, pp. 41–55. https://doi.org/10.7160/eriesj.2020.130104