Inefficiency Among Non-Academic Staffs in Nigerian Tertiary Institutions: the Role of Training and Development

Keywords: Demonstration Training, Employee Productivity, Induction Training, Non-Academic staffs, On-the-job Training, Service Delivery


Inefficiency has been a major issue battling the service delivery of non-academic staff in most public universities in Nigeria and this has greatly affected the academic and research outlook of Nigerian universities. Interest in the study was to determine the extent to which induction, demonstration, on-the-job and formal training which are all elements of employee training and development enhance managerial efficiency by looking at employee productivity and quality of service delivery. The study adopts a convenience and stratified sampling technique to select 293 non-academic staffs in selected public universities in Nigeria and the analysis was carried out using the structural equation model (SEM). The results revealed that on-the-job training has a significant negative relationship with the quality of service delivery in Nigerian universities (t=-4.454), (p<0.05) and β=-0.20) which could be because most Nigerian universities do not deliberately place new employees to learn directly from a current employee in order to improve their performance. Hence, the study demonstrates that the only way to resolve inefficiency among non-academic (administrative) staff in public tertiary institutions is to integrate effective training into employee career management and adopt employee performance evaluation process as contained in the private organizations.

Author Biographies

Bimbo Onaolapo Adejare, University of Lagos

I am a master degree graduate of University of Lagos, M.Sc Management. Had my first degree in Osun State University with a Bachelor of Science (BSc) in Business Administration. I obtained a certificate in Nigerian Institute of Management “Chartered” and Institute of Strategic Management of Nigeria as a Chartered manager and strategic Manager (2012/2013) respectively. I am a Doctoral Research Scholar at University of Lagos, Faculty of Management Science. I have collaborated on several research work among which am submitting this one for publication. My area of research interest are but not limited to Entrepreneurship Internalization, Managing Nonmarket Risk, Innovation Management, Firm dynamic Capabilities, Business Model Innovation and Sustainable SMEs development, Succession Planning.

Gbemi Oladipo Olaore, Atilim University, Ankara Turkey

Olaore Gbemi Oladipo is a graduate of University of Ado Ekiti where he badge BSc in Business Administration. Had my second degree at University of Lagos, M.Sc Management. I am a Doctoral Research Scholar at Atilim University, Ankara Turkey. I have published in both local and international journal. My area of research interest are but not limited to Entrepreneurship/SMEs Development, Branding and Rebranding, Sustainable SMEs Health Sector, Internalization, Innovation management, Sustainable SMEs development, Succession Planning among others.

Ekpenyong Ekpenyong Udofia, University of Lagos

Udofia Ekpenyong Ekpenyong had his first and second degree (BSc Business Administration and MSc Management) at the University of Lagos. I am a Doctoral Research Scholar at University of Lagos, Faculty of Management science. I have published in both Local and International Journal. My area of research interest are but not limited to Supply chain and logistics management, Operation research, Entrepreneurship Development, Internalization, Innovation management, Succession Planning among others.

Temitayo Bosede Emola, University of Lagos

Temitayo Bosede Emola had her first degree (BSc Business Administration) at the University of Lagos and is currently undergoing her second degree (MSc Management) from the same university Faculty of Management science. She has worked with several public health sector and is currently the accountant at University of Lagos Medical School. My area of research interest are but not limited to Entrepreneurship Development, Innovation management, training and development, taxation, Working capital, branding.


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How to Cite
Adejare, B. O., Olaore, G. O., Udofia, E. E. and Emola, T. B. (2020) ’Inefficiency Among Non-Academic Staffs in Nigerian Tertiary Institutions: the Role of Training and Development’, Journal on Efficiency and Responsibility in Education and Science, vol. 13, no. 2, pp. 56-66
Research Paper